Refund policy

Please contact directly for any of the following: 


 

 

Return

  • must be initiated within 15 days of delivery confirmation

  • product must be in new/unused condition

  • seal on returned product most not be broken up RASC's receipt of return

  • customer is responsible for safely packaging products in preparation for return

  • customer is responsible for cost of shipping for voluntary return of product

  • return label will be generated by RASC and sent to customer via email

  • refunds, less cost for return label, will be issued on original form of payment after RASC has received and inspected returned product

Replacement

  • if product arrives with any sign of damage, customer must immediately notify RASC via email with proof of damaged goods

  • customer must provide pictures of package, contents, and damaged products to confirm that damages were incurred due to/during shipping and handling

  • request for replacement will be granted upon confirmation of damaged goods by RASC, and an order for the replacement of subject damaged products will be issued

  • damages incurred due to shipping and handling will be replaced at no charge to the customer

  • if proof of damages incurred by shipping and handling cannot be confirmed, costs for replacement items and shipping charges will be the customer's responsibility 

  • customer has 24 hours after delivery confirmation to report damages and request replacements

Refund

  • if damaged goods are received and the customer wishes to be credited for the loss, with no replacement, a formal request for refund must immediately be sent to RASC via email

  • customer must provide pictures of package, contents, and damaged products to confirm that damages were incurred due to/during shipping and handling

  • if proof of damages incurred by shipping and handling cannot be confirmed, a refund will not be issued

  • requests for refund cannot be granted after a replacement request and order has already been issued

  • if replacement items arrive damaged, the customer may request to be credited for cost of damaged products from original order (customer will not be charged for damaged replacement products)

  • customer has 24 hours after delivery confirmation to report damages and request refund


Please be mindful that our syrup products are finished in glass bottles. Given the fragile nature of glass containers, and against our best efforts to safely package and mitigate loss, damage can still occur during shipping and handling. 

Providing quality maple syrup, upholding integrity, and customer satisfaction is of utmost importance to us. Please do not hesitate to contact RASC at raggedass.syrupco@outlook.com so that we can work to resolve any issues that may arise.